Exchanges & Warranty

The Warranty Process

Shipping

Please email us your warranty claim as mentioned above and Customer Service will respond to you with the return shipping label. Thank you!

The Combat Flip Flops Warranty

Combat flip Flops provides a lifetime warranty for Flip Flops and clothing against manufacturing defects. If you've worn them out, we'll ask that you buy another pair. If our flops fell apart on your feet due to something made incorrectly, we'll definitely work with you to replace your footwear.

Manufacturer defects consist of: delamination of sole or foot bed, stitching falling apart, embellishments falling off for no reason, or other defects contributed to our construction process.

If you've realized these flip flops are better than a puppy in the park and wear them 24/7, you may actually wear out a set of flip flops. If a puppy gets pissed off that you took his job and chews on your footwear, you're out of luck. If they were damaged while running away from herds of the opposite sex, please remember that these flip flops are "bad for running." If your girlfriend gets mad that you're getting so much attention from other ladies that she took a knife to them, you have your own set of problems in addition to owning footwear that we're not going to warranty. Remember, "worse for fighting." We say it right in the tag line so that you know what you're buying. If you felt the need to buff your flops with an oil or wax that damages the leather or adhesives, you're out of luck as well. Rock the broken-in flip flops. They're better than broken flip flops.

If your flip flops are truly broken due to a manufacturing issue, we'll gladly fix or replace them for you. If you're trying to get a new set of flops to freshen up your look, please remember that we're a small business trying to put people to work. Do the right thing and make a judgment call before sending us the footwear.

If you send us a set of flip flops that don't meet the warranty and repair criteria listed above, you'll be paying shipping both ways. We'll contact you, ask for payment information, and ship UPS.

We ask that you gently clean your flip flops before sending them to us. Please gently remove loose dirt, fluids, or anything else you wouldn't want to touch off another person's foot.

Returns & Exchanges

Combat Flip Flops offers free domestic exchanges.  If the product does not fit and you would like to exchange for sizing, you must notify customerservice@combatflipflops.com within three calendar days of your tracked delivery date.  Should your exchange needs exceed three calendar days due to gifting purposes, vacation, or other delay, please email customer service with the photo of the product and packaging to receive a a return authorization. Otherwise, you pay for the return shipping back to us and we'll cover the shipping back to you.

Our Return & Exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Click Here to Contact Us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale & closeout items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. For all Combat Flip Flops sent to us, please be sure to get a return authorization from us first by sending an email to Click Here to Contact Us. Also be sure to include your name, address, and phone number with your authorized return shipment.

Thank you for choosing Combat Flip Flops.